Moreover, the Whatfix customer support is also very good and we found them to be extremely flexible when organizing meetings, especially given the time zone difference. Podium; 10. Companies using Whatfix for training are majorly from United States with 177 customers. Discover How Whatfix Can Help You. Salesforce Industries (Vlocity) has a rating of 4 stars with 1 reviews while Whatfix has a rating of 4.7 stars with 45 reviews. Frances Robinson Our Whatfix customer database in Argentina is regularly checked and updated to make it accurate and reliable. ManpowerGroup Streamlined HR Platform Adoption With Whatfix Interactive Guidance, With absolutely no coding or training required, our writers are able to create and integrate interactive help wizards within minutes. Features: The ability to produce contextual information keeps employees in their workflow. Here you can find all the frequently asked questions (FAQ) from the customers of Whatfix. Whatfix will then lead the sales effort with your support. Target Whatfix customers to accomplish your sales and marketing goals. These use cases, approaches and end results from real customers include 30 testimonials & reviews, 17 case studies, success stories, reviews, user stories & customer stories, and 1 customer video & reviews. User Adoption ; User Onboarding; Digital Transformation; Performance Support; Employee Onboarding; Remote Training; Change Management; Support; Training; PLATFORMS. These use cases, approaches and end results from real customers include 1 testimonial & reviews and 1 case study, success stories, reviews, user story & customer story. The Whatfix documentation made available via the Internet is also very good. Overview Reviews Ratings. Whatfix has a proven record of increasing employee productivity by 35%, reducing training time and costs by 60%, reducing employee case tickets by 50% and increasing application data accuracy by 20%. When a customer likes the experience they have with your business, they are more willing to be loyal to your brand and to recommend you to their friends and family. The pricing can vary according to the size of your product, the number of your monthly users, etc. “This is an exciting time in our company’s growth,” said Khadim Batti, CEO and co-founder of Whatfix, Inc. “As industries aim to engage digital adoption, we find ourselves uniquely positioned for success in the space for the new year. Whatfix modules are customised to customer needs; easy-to-understand contextual guidance and step-by-step instructions help employees understand solution functionalities and onboard quickly. Whatfix has raised $12.5 million in Series B funding and continues to expand its leadership in the digital adoption category worldwide. WashU uses Whatfix for change management and onboarding users for the new implementation for WorkDay, Camden uses Whatfix for reducing support, increasing the adoption and for easier onboarding/training of users, To demonstrate whatfix guidance to B+L sales reps and ensure sales effectiveness. 30 Whatfix Testimonials & Customer References from real Whatfix customers. We help them leverage our state of the art solution coupled with our passionate team of innovators, to maximize their investments. Just over the last year, Whatfix claims to have on-boarded over 100 Fortune 1000 customers. In addition, this saves you precious time and money while giving your customers a better experience. Notable milestones include new customers, bringing the company over 100 Fortune 1000 customers, an unprecedented B2B SaaS Customer Net Promoter Score of 65 that is. 0%. 2 Star . Increase Sales Productivity with Digital Adoption Solutions, ” (published May 21, 2019 by Melissa Hilbert), and “. Majority of Whatfix’s customers for the it-management category fall in the company size of 1-10 employees (72 companies) 11-50 employees (61 companies) 51-200 employees (45 companies). "Whatfix is a great online learning tool powered by an extremely dedicated and service-oriented team!" Vanhishikha June 5, 2015. Whatfix Market Share and Competitors in Customer Service Management. The Whatfix support page is incredibly helpful and straightforward and the customer service is superb. Depending on what you are trying to achieve, we have different packages for you to choose from. Tim Ferguson is a writer and editor of Marketing Digest. We use the best indexing techniques combined with advanced data science to monitor the market share of over 12,500 technology … Whatfix Features. Whatfix has a proven record of increasing employee productivity by 35%, reducing training time and costs by 60%, reducing employee case tickets by 50% and increasing application data accuracy by 20%. Customer Success. SAN JOSE, Calif. — Jan. 13, 2020 — Whatfix, the leader in Digital Adoption Solutions (“DAS”), today announced notable company achievements and growth in 2019 highlighting the value of digital adoption and transformation as the key to success. making Whatfix the industry’s first Digital Adoption Solution (DAS) to offer Autonomous Personalization. The Whatfix customer support team is always available to assist with the areas we have trouble on and they do everything they can to get the flows to work in the most optimal way. Our partners value our global reach, network and trusted brand. Now in 2019, Whatfix has a thriving partner ecosystem and a customer base across multiple countries, industries and verticals, including several Fortune 500 companies. Whatfix; 9. Notable milestones include new customers, bringing the company over 100 Fortune 1000 customers, an unprecedented B2B SaaS Customer Net Promoter Score of 65 that is in the 100th Percentile of B2B SaaS industry, a major acquisition, international expansion, the appointment of four new executive hires, and recognition in top analysts research reports, thus securing its position as the leader in the erupting Digital Adoption Solutions (DAS) market in 2019. Provide Customer Service Across Multiple Touchpoints Whatfix’s in-app help reduces the overall support overhead. Phil Walley. Salesforce Training. They expect to find in-app training and answers. Simplify the user experience, improve productivity and reduce time to ROI for desktop applications. Whatfix has saved us time and more importantly reduced errors." Scott Mandery Training & Content Development Manager. As a Whatfix partner, you will be able to extend the value of our product to your customers using our brand and official resources. Whatfix is a tool that lets anyone create and share how-to-guides on any site by simply installing the extension in their browser. Doubled its headcount to 230 employees with six offices across the globe in the U.S., India, and expansion to London and Australia. Gary Malhotra # Whatfix held its first # Customer # Advisory Board (CAB) meeting, adding another important customer listening post to collect feedback, drive innovation, and ensure their ongoing delight. Digital Adoption Platform; Why Whatfix; Features; Center of Excellence; Whatfix for ISVs; Whatfix for Desktop Apps; Integrations; Solutions . Most Whatfix customer reviews on G2 include a shout-out to customer support teams who have helped customers realize the full potential of using a Digital Adoption Solution. About Whatfix. Other top countries using Whatfix are India United Kingdom with 25(8.87%) 20(7.09%) customers respectively. Whatfix is revolutionizing the way Application Support and Learning content is consumed by providing Contextual and Interactive Walk Throughs inside the application at the exact time a task is being performed. Whatfix is a SaaS-based platform which provides in-app guidance and performance support for web applications and software products. Paresh Naik Senior Manager, For employees, Whatfix is a part of Salesforce now. A lot of large organizations use Whatfix with customer-facing teams. Whatfix provides contextual, UI help to Cisco customers to reduce the cumbersome process of writing static documentation and replace it with guided walkthroughs. Other top countries using Whatfix are India United Kingdom with 25(8.87%) 20(7.09%) customers respectively. The entire Whatfix organization is customer focused and is always thinking of new ways to help us. customers. Hear What Whatfix Customers Have to Say "Whatfix has enabled Sophos to communicate process changes across a large and dispersed Sales team easily and effectively. Whatfix for ISVs is a Digital Adoption Solution built … The best bit is that users get the training when they need it in the system they work on day to day. Compare Salesforce Industries (Vlocity) vs Whatfix based on verified reviews from real users in the Customer Relationship Management - Others market. Service Requests Categorisation of the issues raised will be at the sole discretion of Whatfix and the issues will be categorised as: You can view a distribution chart of Whatfix customers by company size here. The ability customize the conditions under which specific workflows are triggered is awesome. Count me In! Read 2 Whatfix Customer Reviews & Customer References from VanillaSoft. Whatfix Tops 100 Fortune 1000 Customers, Scores Unprecedented 100th Percentile B2B SaaS Customer Net Promoter Score as Part of 2019 Milestones, Confirming the Value of Digital Adoption Solutions, , the leader in Digital Adoption Solutions (“DAS”), today announced notable company achievements and growth in 2019 highlighting the value of digital adoption and transformation as the key to success. Get list of companies that use Whatfix. Their software interface to create the flows is also easy to use and largely intuitive. 45 Reviews. led by Eight Roads Ventures, the proprietary investment arm of, Deloitte’s Learning in the Flow of Work Solutions Research, recently described the. Lumina Communications for Whatfix Our step-by-step guidance assists users in real-time for successful completion of tasks. We … Their software interface to create the flows is also easy to use and largely intuitive. Enterprises get assured returns on their technology investments when employees know exactly how to leverage software applications in their day-to-day work. Used by over 500 companies worldwide including Cardinal Health Canada, Cisco, Experian, DaVita Healthcare, BMC Software Inc., and many more. New MarketSight users now have a much shorter learning curve thanks to WhatFix, which has improved customer satisfaction considerably. All rights reserved. Whatfix modules are customised to customer needs; easy-to-understand contextual guidance and step-by-step instructions help employees understand solution functionalities and onboard quickly. Whatfix has saved us time and more importantly reduced errors." Moreover, the Whatfix customer support is also very good and we found them to be extremely flexible when organizing meetings, especially given the time zone difference. Read 48 Whatfix Customer Reviews & Customer References. Whatfix Digital Adoption Platform provides personalized user onboarding and improves employee productivity and experience at scale. Moreover, the Whatfix customer support is also very good and we found them to be extremely flexible when organizing meetings, especially given the time zone difference. Whatfix Founders Vara Kumar and Khadim Batti. We host virtual conferences, digital adoption days, webinars with industry influencers and product expert sessions all year long. , VP Partnerships and Business Development; Revenue Run-rate YoY with the highest growth from SI/Services Partners with strong digital transformation, change management, and L&D/training practices. Whatfix has saved us time and more importantly reduced errors." Customers; Pricing; Partners; Resources; Login; More Effective Employee e-Learning. Whatfix Ratings Overview . If it wasn’t for Whatfix, there’d be very confused people on my sales team. 30 Whatfix Testimonials & Customer References from real Whatfix customers. Support is available 24 hours 5 days a week. Whatfix is based in San Jose, San Francisco, Bangalore, UK and Australia. Once a Referral is accepted by Whatfix, you will introduce Whatfix to the prospect within 14 days. Press Releases. With over 100 of the Fortune 500 companies already onboard as customers, Whatfix has been named among the top 20 B2B tech companies alongside the likes of Adobe, PayPal, and Cisco. 4.7. Enable bi-directional data exchange between your apps and Whatfix. Customers can open a ticket by logging in to the ticketing platform. By boosting adoption in this manner, Whatfix helps their customers achieve ROI faster on their enterprise software investment. It is designed to help sales and marketing leaders for their B2B marketing campaigns. It recognized the solution as delivering learning content in various formats,  including real-time guidance. “Whatfix allows us to create in-system guidance flows and self help segments that give our customers the help they need clearly and fast. We are grateful to Whatfix customers, partners and future customers who place their trust in us. Watch Whatfix Customer Videos, Testimonials & Customer References to decide if Whatfix has the right business software or service for your company. 2 1.14. Customers; Pricing; Partners; Resources; Login; Pricing. The more sophisticated the platform or application, the more valuable we can be. Copyright © 2021 WHATFIX. Here's what our customers ranging from Startups to Large Enterprises have to say about their experience with Whatfix. Since our products vary in content and scale, it is great that Whatfix fits all needs.” — Sami S. Whatfix | 60,597 followers on LinkedIn. In 2019, it claims to have increased its total revenue … OK, Discover How Whatfix Can Help Your Business. These use cases, approaches and end results from real customers include 1 testimonial & reviews and 1 case study, success stories, reviews, user story & customer story. Whatfix Today. Response Time: 2 business hours. Look around our library . Customers; Pricing; Partners; Resources; Login; Drive Product Adoption. Whatfix provides contextual, UI help to Cisco customers to reduce the cumbersome process of writing static documentation and replace it with guided walkthroughs. Whatfix is based in San Jose, San Francisco, Bangalore, UK and Australia. Whatfix prides itself on being able to delight customers when it comes to customer support. 31%. User Onboarding. They just don't allow you to purchase the product and go your own way, they continue to work with you - 2 years and still bi-weekly meetings. Used by over 500 companies worldwide including Cardinal Health Canada, Cisco, Experian, DaVita Healthcare, BMC Software Inc., and many more. Hear What Whatfix Customers Have to Say "Whatfix has enabled Sophos to communicate process changes across a large and dispersed Sales team easily and effectively. rate_review Write a Review Download PDF. Brush up something new? Watch Whatfix Customer Videos, Testimonials & Customer References to decide if Whatfix has the right business software or service for your company. Around the world in 2021, over 277 companies have started using Whatfix as training tool. The Whatfix documentation made available via the Internet is also very good. Our customers use Whatfix self-sufficiently without needing to call our customer service." Open a Support Ticket. AWESOME. 45 Reviews (All Time) Rating Distribution. Daily updates shall be provided until the time issue is not resolved. Customers; Pricing; Partners; Resources; Login; Whatfix Events. The service excellence and customer satisfaction is the crucial reason that Whatfix consecutively bagged accolades from American Business Awards twice in a row. How-To's. Whatfix’s Digital Adoption Platform disrupts the way application support and training is delivered to end-users of enterprise applications by providing contextual and real-time guidance, providing layers on top of web-based applications to deliver continuous on-demand training and proactive support. In addition to that, we will open new avenues for you to explore and make your user … Choose business IT software and services with confidence. Create a unified experience between cloud and desktop applications. Thanks, Whatfix! It described our ability to further integrate with an organization’s learning management system (LMS) to create interactive training programs. Whatfix’s in-app guidance and walkthroughs are customized in consultation with each of our customers to make the most use of their existing tech stack. Get a Quote Get a Quote. Whatfix has been named amongst the Top 5 startups in India by LinkedIn; Customer rating of 4.7+ on platforms like G2 Crowd & Gartner Peer Insights “Hustle Mode ON” is the motto we live by; About the Role. Find all information about Whatfix Biggest Customers and Competitors in customer experience market Read more about cookies in our Privacy Policy. Get list of companies that use Whatfix. 1 Star . Copyright © 2020 WHATFIX. ManpowerGroup Streamlines HR Platform Adoption with Whatfix Interactive Guidance, Corrigo Uses Whatfix Worldwide to Reduce Customer Training Costs, Cardinal Health Relies on Whatfix’s 24/7 Self-Help Solution, Experian Drives Salesforce® Adoption Globally with Whatfix, Wipro Enables its Global Sales Representatives with Whatfix, Trotec Laser Reduces Training Efforts by 60% with Whatfix, “For employees, Whatfix is a part of Salesforce now. “Software” means the object code version of the Digital Adoption Platform (DAP) software to which Customer is provided access as part of the Service, including any updates or new versions under the brand name “Whatfix” 1.15. We use the best indexing techniques combined with advanced data science to monitor the market share of over 12,500 technology … Whatfix has saved us time and more importantly reduced errors." Whatfix Learning Hub. Clicktale; Successful businesses know that happy customers are the key to growth. Productivity Hacks. Explore more topics. We use cookies to enhance your overall experience. This sets us apart. Find all information about Whatfix Biggest Customers and Competitors in … This interactive help is way better than the traditional text-based documentation. By creating user guides, you’ll experience a reduction in calls and support tickets. It recognized the solution as delivering learning content in various formats,  including real-time guidance. Interactive Walkthroughs. Documentation Challenges We were using Confluence (server) initially and wanted a documentation focussed solution rather than a collaborative platform that can ALSO be used for documentation. Pros: ” (published July 10, 2019 by Adnan Zijadic, Theodore Travis and Melissa Hilbert). By boosting adoption in this manner, Whatfix helps their customers achieve ROI faster on their enterprise software investment. Our Customer … These use cases, approaches and end results from real customers include 1 testimonial & reviews and 1 case study, success stories, reviews, user story & customer story. If it wasn’t for Whatfix, there’d be very confused people on my sales team.”, “From the beginning Whatfix has been easy to use and work with. The best bit is that users get the training when they need it in the system they work on day to day. 2019 Highlights Include: Deloitte’s Learning in the Flow of Work Solutions Research, recently described the Whatfix Digital Adoption Platform as designed to provide personalized training for workers within web applications. Compare Whatfix - Customer Experience Tool - with alternatives like Wix Answers, Trustpilot etc. Creating content with Whatfix is easy and if you happen to need advice or help, Whatfix customer service is excellent. Virtual Panel Discussions. Whatfix quickly tapped into this pool to hire employees focused on enterprise customer needs across engineering, inside sales and customer success. Browse Whatfix Case Studies, Success Stories, Customer Stories & Customer References. Whatfix has saved us time and more importantly reduced errors." This has allowed us to continue our excellence as a leader in the DAS space and look forward to more strategic growth in 2020.”. Explore our ever-expanding resources stack of actionable eBooks, in-depth whitepapers, and intriguing customer success stories. [email protected], Manoranjan Ingudam Read 2 Whatfix Customer Reviews & Customer References from Dimensions. View a list of 100 apps like Whatfix and compare alternatives. Whatfix Reviews. Pros: I think overall it is a very good tool, very easy to set up (which impresses customers), has enough degree of customisation to please customers, really unparalleled customer service.. leaves us a bit in awe here in Western Europe. CRM. … The … Read 2 Whatfix Customer Reviews & Customer References from Sophos. Automatic, Precise Targeting Automatically create segments for deep personalization and better targeting, based on the user’s specific needs and where they are in … Start Your Free Trial Get a Demo. Here’s how Salesforce CRM helped Whatfix improve its decision … Drive user adoption at scale with the Whatfix Digital Guidance Platform and fast-track digital transformation across your organization with ease. Easy Guide Creation. . They expect to find in-app training and answers. Increased its total revenue by 300 percent. Drive Digital Adoption - Use Whatfix to unlock the true value of your enterprise application. We are not used to such a good service anymore! Be a Whatfix Certified Professional and Have an Edge in Driving Digital Transformation In the spirit of celebrating you, we welcome you to enjoy an evening of cocktails, appetizers, a bit of banter and sight to the AMAZING SF sunset! February 19, 2020. Try Whatfix for Free Request Demo. Their software interface to create the flows is also easy to use and largely intuitive. … [email protected]  Their software interface to create the flows is also easy to use and largely intuitive. Adam Shapiro Senior Business Analyst, With a heavily customised Salesforce instance and multicultural processes to cater for, the flexibility of Whatfix empowers us to get the right training to the right people, at the right time! Our technical help solutions can be used across multiple touch points such as email, chat or social media to respond to users’ queries. Whatfix also integrates with other support applications to deliver seamless user experience. The best part of this tool is that you create interactive guides in the form of step-by-step assistance with prompts, short … Enterprises get assured returns on their technology investments when employees know exactly how to leverage software applications in their day-to-day work. Whatfix DAP . The Principal Customer Success Manager position is responsible for ensuring the success of key enterprise accounts. Gokul is the 1st Marketer of Whatfix and has written over 100 articles for Whatfix Academy since its inception. As a result of our hyper-growth and expansion into new markets made in the last year, we are able to provide our customers, both existing and new, with the solution they need to help aid them in their digital transformation journey. Find all information about Whatfix Biggest Customers and Competitors in customer engagement market Read In Full. The platform is intuitive and has been well received by our developers and learners, but I have to say it’s been the support and responsiveness of the Whatfix team that has made this impact for us.”. Read In Full. research report with Full Capability Scores for Incorporating Tools of Work, Providing Actionable and Relevant Data, Automated Reinforcement, Total Workforce, and Offline Activity Tracking. Compare Whatfix - Personalization Behavioral Targeting Tool - with alternatives like Criteo, AdRoll etc. At Whatfix, customers and customer experience are the core of our business – Very early on in our journey, we saw the need for a CRM technology to understand and meet the requirements of a wide range of customers. Today, digital transformation is one of the most important strategies on the boardroom agenda for enterprises, with its success depending heavily on how well users adopt and adapt to these digital technologies. Get a Demo. Qualtrics Customer Experience; 8. Scott Mandery Training & Content Development Manager. the current state of adoption of CRM systems. Whatfix Testimonials "Flipkart has always focused on making E-commerce simpler and more intuitive for customers and business partners alike. NEW TO DIGITAL ADOPTION? Customers; Pricing; Partners; Resources; Login; Partner Referral . Through Whatfix's contextual, interactive, and real-time in-application guidance, C-Clear Partners can now help their customers achieve their desired outcome of … With a YoY growth of 300%, we have also been recognized among the top 50 fastest growing SaaS companies worldwide in the SaaS 1000 list and as a Market Leader by Gartner in the Digital Adoption space. Whatfix for ISVs. Whatfix Testimonials "Flipkart has always focused on making E-commerce simpler and more intuitive for customers and business partners alike. Whatfix’s Digital Adoption Platform disrupts the way application support and training is delivered to end-users of enterprise applications by providing contextual and real-time guidance, providing layers on top of web-based applications to deliver continuous on-demand training and proactive support.
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