Which would be fine if you were a hamster, but you aren’t a hamster. They were rude and didn’t not let me finish a sentence. Thankfully quick thinking Sandra Rodriguez and Ethan Woods was there to transfer my funds to a local Walmart.I am so grateful for these two professionals,I can sleep well knowing the rent is paid and so can my 2 month old son.Thank you greatly guys,job well done. Cash advance, bill organizer, subscriptions & savings. Ask a question or add answers, watch video tutorials & submit own opinion about this game/app. In compliance with the Privacy Shield Principles, PayActiv commits to resolve complaints about our collection or use of your personal information. I had a tire blow the other day and got it towed to a shop. This happened in the morning, so I reached out to payactiv to see if they could update my balance, and waited, waited, WAITED... never updated. Nothing happened. Previous Company. I just want to meet Sandra and give her a hug. She is very professional, kind, and caring. Verified employers. I put PayActiv in place for the company I work for and it's employees that were still being paid with a physical check. It also helps existing employees with emergencies that arise. It’s rare to come across customer service these days and to find that you are instantly helped. The agents on chat tell you they will look into your issue and then leave you waiting and never return to the chat. Sandra tried every single scenario there was. The Court denies both motions. Create a Payactiv account and revel in sooner access to their pay along with the comfort of the Payactiv Visa® Card.1 With high-notch safety and spend steerage at your fingertips to start out saving immediately, it’s your earnings, spending, and financial savings with you in control. Now I am struggling with inaccurate fund availability. I’m so disappointed in this service now. Terrible customer service. Free, fast and easy way find a job of 853.000+ postings in Trotwood, OH and other big cities in USA. You call and eventually it forces you to leave a voice message that is never responded to. Thank you so much Sandra, you don’t know how much your AMAZING customer service means ❤️. Refused to give me corporate contact information. The one Bright light in this company has to be Sandra Rodriguez. I have tried to link my bank information and keep getting the verification failed even though all my information is correct . I was short a little bit of cash, and had to get to work, so I told the shop I would return after work to pay for and pick up the vehicle. PayActiv. ... how you can lodge a complaint regarding the handling of your personal information; and (iii) how we will handle any complaint. Please fix the bugs in 2.0! 4 Companies That Help You Get Your Paycheck Early. Job email alerts. Nobody else could seem to get my issue resolved but when I spoke to her she DEF too the time to get it done and it made my day. No interest. This was a week and a half ago. PayActiv works directly with employers to offer on-demand access to earned wages. I was initially having issues with my payactiv account having an inactive status. Payactiv . Manage your money. The PayActiv Visa ® Prepaid Card is issued by Central Bank of Kansas City, Member FDIC, pursuant to a license from Visa USA, Inc. Location Payactiv4880 Stevens Creek BlvdSan Jose, CA 95129Sales: + (877) 910-8400Support: […] I believe there were some discrepancies between my company's system and payactiv's system. Once realizing that I was needing more assistance, Payactiv responded and resolved my issues and concerns pretty quickly. Empower your finances. Rep stated the problem would be move to the appropriate dept and I would be notified in 24 to 48 hours. No one is willing to take responsibility for addressing an issue. PayActiv is revolutionising payroll. (877) 910-8400. It covers all transactions until midnight Pacific Time that day. they have gotten worse. For everyone else, there’s a program fee of $1 on the day you use bank transfer, card load, cash access, Bill Pay, Uber, or Amazon. They have horrible customer service without question. Date Founded. Lov PayActiv !!! EWA products allow employees access to their earned but unpaid wages prior to payday. cfpb.gov /complaint. This is literally the worst customer service I have ever had . I’ve even tried to put my sisters phone number. I have been using PayActiv for over a year and every month I have issues with them verifying my repayment when it is automatically deducted from my payroll. Every customer service rep guarantees that it will get fixed THIS time, because they are going to PERSONALLY escalate my case to the “concierge” escalation department, where it is ignored and forgotten. Is PayActiv any good? Use it to pay bills, get a ride, and pick up cash at Walmart. Contacted the supervisor who refuted the double charge then transferred me to the App department who confirmed the double charge. Request your paycheck when you need it & enjoy a cash advance with no interest. In 2012 we innovated the way to get paid when you work, not two weeks later. That I've been able to look past as understanding that it is buggy and the developers are working on it. If you would like any further information about our privacy policies or practices, please contact us at PayActiv, Level 1, 520 Bourke Street, Melbourne VIC 3004. Sandra Rodriguez called me and the customer service was absolutely awesome. - IN-DEPTH Comparison, Best Apps to Stop Fighting & Solve Relationship Problems, Best Apps for Showing Love Without Saying a Word, Must-Have Apps to Protect Your Privacy on a Mobile Phone, Best Apps to Reward Children for Good Behavior, Best Apps for People in a Long-Term Relationship, Overcome Boredom from Social Distancing by Using Apps, Best Apps for Hiding Your Identity Online on a Phone, Best Apps to Find a Job & Get Paid the Same Day, Must-Have Apps to do a Background Check on People, Best Apps to Protect Yourself from Spam & Unwanted Calls, Best Apps for Fans of Classic TV Shows from the 1970s, Great Apps for Planning a 13th Birthday Party, Best Apps for Baking Without Dairy Products, Best Apps for Celebrating the End of Lockdown, Best Apps for Preventing Dog Separation Anxiety, Why I Stopped Using Mint and YNAB -- Aubrey Shares Her Budgeting Tips, Boro: College Students Money & Budget App. Competitive salary. Called about being unable to access funds. Sandra Rodriguez was very helpful and in my time of need she was there..totally amazing and goes beyond what was expected not once but twice she ironed out my kinks..im definetley thankful. The app is trash, and the money these clowns are supposed to deposit onto the card for you never comes through. Are you sure you want to delete your app review? No credit check. Even though the Consumer Financial Protection Bureau (CFPB) provided PayActiv with … Payactiv. I reached out again in the afternoon, and was told it was sent with high priority to the concern department and they clearly weren’t concerned because my balance NEVER got updated. Payactiv . This app is hella useful for the end of the month when money can be tight. Then they needed a pay stub, I sent it. My 19th birthday is on 02/14 and I planned on going out of town this weekend. Founded in Silicon Valley in 2012, PayActiv is switching things up to give everyday Australians control over when they receive their pay. Okay so Monday comes still no deposit I chat 3 times that day and they all had no clue what they were saying or doing one person said because my pay date is Thursday the 8th I’ll get it that day.. but why take a loan out if you get it the same day I told them to cancel my loan they said you can’t Thursday comes around still no money deposited into my accountbut sure in the hell the took all that money out of my check on the 8th but still no money from this place and now iam waiting on I.T to look into this !!! Without her I would have given up on PayActiv already.... PayActiv please get your S**T together...... As an update for my experiences with PayActiv, they have not changed much. They just tell you, it’s been referred to the proper department and will be corrected. The smarter way to get your pay. I’ve been there! With just a $5 fee, avoid hundreds in late fees and payday loan interest 2. So far we’ve moved $5B+ in wages to workers, helping save $400M+ in predatory fees and penalties. Thank you for accessing our website or application (collectively, the PayActiv Platform). The DailyPay app lets you access earned wages before your next payday. Employer agrees to offer PayActiv as an employee benefit. No integration is needed, as the existing payroll and time and attendance system is leveraged. Highest security standards are followed. The service can go live within 48 hours. PayActiv provides on-site implementation and training where required. Thanks to everyone that helped us. Notes are not properly made on my account because I have to explain the same situation each time I call in. This fee is capped at $5 per pay period, even if you use Payactiv more than 5 days in a pay period. Verified employers. •Keeping records of customer interactions, transactions, comments, and complaints. We update the PayActiv app regularly to make it better for you. Every customer service representative I speak to has to escalate my issue to a department that either does nothing or does not exist. Today I spoke with a Nathaniel O, who once again advised me that due to it being Sunday it’s a new pay period and I wouldnt be able to access my money at all. Well, it’s not as widely used as Earnin or Even but the 244 users who rated PayActiv on the Apple App Store clearly had no major complaints as PayActiv scores 4.7 / 5 from iPhone users who describe PayActiv as a life saver. This went on multiple times over a 3 week span, with no resolution. I. San Jose, USA. I have recently had several difficulties accessing my earned wages. If you would like any further information about our privacy policies or practices, please contact us at PayActiv, Level 1, 520 Bourke Street, Melbourne VIC 3004. DEC 30, 2020. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time. It's simple to use and and I heartily recommend it. They claim my pay couldn't be verified, so they need my time card. Michael McLaughlin - Country Manager. Poll Result ... Rozee.pk is not in business with below-mentioned companies due to multiple fraudulent recruiting complaints/activities which begun with fictitious interview inquiries sent by instant message (IM), email, or text. Sandra is the absolute best. The representatives are thorough to explain ANY questions or concerns, thanks Tom E! We cannot investigate claims that are made using screen names or aliases that we cannot connect to a transaction, or which are fictitious, or when the complainant fails to respond to us. HQ. Faster entry to your cash . Not once in the 2 months we’ve partnered with them have our cards worked. Parental Control Apps: Should You Pay for a Subscription? They do not know anything. I’ve spoken with the director of … There are no interest charges with PayActiv, but the app is restricted in that you can only use PayActiv if your employer has joined PayActiv as a member. Given the interest-free aspect of PayActiv it is worth checking with your employer whether it has signed up as a PayActiv member. EU residents with inquiries or complaints regarding our Privacy Shield policy should first contact PayActiv by email at compliance@payactiv.com and note you are writing about "Privacy Shield Inquiry" in the subject or body of the email or by postal … PayActiv gives users the option to pay it back over two pay periods. Payactiv, Inc, a leading provider of financial-empowerment services for wage earners, wins multiple Stevie® Awards at the 2021 American Business Awards. However since it converted to the 2.0 version nothing is reporting and when it does it’s completely inaccurate. Your livelihood isour life’s work. Usually it just sits there, spinning Away, but going nowhere. Rose Gold, despite the fact that there has been no discovery, seeks summary judgment in its favor. It’s incredible how poorly adapted this app is to iOS. I will get my money I was supposed to get! If you would like us to investigate your complaint, please contact us at compliance@payactiv.com with your full name, contact information and transaction details. How to Make Better Videos with your Phone - FiLMiC Pro Tutorial for Beginners, Are These Top Camera Apps WORTH the Extra Money? by PayActiv Visit Website . Never touching this app again. I’ve used this service for years and it has always worked well. This version includes feature enhancements. So first attempt went fairly smooth , I started out with $185 accessible... then I couldn’t do more than three transfer during the pay period which although annoying I wasn’t extremely mad at , but then my balance was at 143 dollars at 12 am today , but when i woke up at 7 it said my balance was zero ...... what happened to my money and why am i no longer able to access it , ive had this app for 5 days. To check the status of this licensee, visit Search for a Financial Services and Mortgage Lending Licensees on Self-Service Portal - DOCQNET by entering the license name or number. Now I am still able to go on my trip! Where is my money!!! Helpful is an understatement! I can’t even access funds now because they’re incorrect. Its not worth it! "By being transparent, you have to comply with federal and state credit-lending laws," Ibarra told Business Insider. I have required to contact them 3 or 4 times each time they were professional and kind making sure all my problems were taken care of. The PayActiv Visa ® Payroll Card is issued by Central Bank of Kansas City, Member FDIC, pursuant to a license from Visa USA, Inc. Making a complaint. If you’ve been struggling with this, I hope my budgeting tips help. Second, this app is terrible with the Customer Service Chat. I sent it. About the Licensee status. Once realizing that I was needing more assistance, Payactiv responded and resolved my issues and concerns pretty quickly. Starting Price: Not provided by vendor Not provided by vendor Best For: From payroll to performance, to HR service delivery to employee voices and beyond, transform the way your people work thanks to complete insights and proactively delivered guidance. It makes me re log in with no saving of anything, I like the pay active before this update now I don’t understand how to use it and before the update I knew how to navigate. I have worked everyday in my pay period & clocked in & out correctly. PayActiv denies the existence of an enforceable contract and moves to dismiss Rose Gold's Complaint. It takes me 10 minutes to withdraw money from this app because of how poorly sized the app is. Verified employers. Now my account is deactivated without my knowledge nor the knowledge of my payroll manager. ... how you can lodge a complaint regarding the handling of your personal information; and (iii) how we will handle any complaint. If you have a complaint about a prepaid account, call the Consumer Financial Protection Bureau at 1855-411-2372 or visit - cfpb.gov/complaint. She is definitely an asset to this company. The PayActiv Visa ® Payroll Card is issued by Central Bank of Kansas City, Member FDIC, pursuant to a license from Visa However for the last few days when I've tried to do an instant deposit it just says it won't process due to a system issue. Business Profile. I liked having payactiv previously until these most recent issues accessing the services and resolving the concerns that I've had. •Communicating and coordinating with colleagues as necessary. I spoke to someone (Mark or Matt, sorry I can't remember) and he was very helpful and provided the help I needed. The most important buttons are on the bottom of the page, and they don’t even fit on my screen. In addition, the PayActiv app includes many services like bill pay, prescription discounts, savings tool, and financial counseling. You can also use PayActiv for Amazon and Uber services. How to use PayActiv? If your employer offers the PayActiv benefit then simply download the app and create an account to get access. If our employers pay for us to have this “benefit” they could spend their money better elsewhere. Poll Result ... Rozee.pk is not in business with below-mentioned companies due to multiple fraudulent recruiting complaints/activities which begun with fictitious interview inquiries sent by instant message (IM), email, or text. This app allows me to pay bills before my wages are available, which is great for avoiding interest or other late payment charges. She was wonderful. Not to mention, I’m supposed to have access to 50% of my check, but I was told my company is only allowed 20%. I'm now able to use my payactiv account, and access my earned wages. Thank you for accessing our website or application (collectively, the PayActiv Platform). Very Supportive and HelpfulIt’s easy to use and ability to chat 24/7 or call for assistance has been extremely helpful. They have been persistent with contacting me and my HR representative about matter, ultimately resolving all of my issues and concerns. Do better. Double charges on the account are blamed on the app. It just looks lazy and ugly. About Certified Client/Customer Service expert with a demonstrated history of working in B2B, B2C, D2C, & P2P relationships. Payactiv’s EWA program that is the subject of the approval order allows enrolled employees to access their earned wages through various means that include a Payactiv-branded prepaid debit or payroll card (on which the employee’s wages are direct deposited) or an ACH deposit to a checking or deposit account or prepaid card. Next Company. That was regardless of my evidence with screenshots of my clock times and a co-sign from a supervisor.This is a horrifically unstable time financially & now I will not have any money, from my own check, until payday NEXT Friday. If you have further questions or need more assistance, please call the DFPI's Consumer Services Office at: 1-866-275-2677. Nothing. Please note that the CFPB Approval Order relates only to Payactiv’s Payroll Deduction EWA Programs and not to all Payactiv products or services. I believe there were some discrepancies between my company's system and payactiv's system. Feedback or Complaints? Memorandum of Understanding . Free Coupons for Apps & Games Delivered Daily, Best Intermittent Fasting Apps for Your Buck 2021, Best Hotel Booking Apps to Save Money 2021. What an outstanding employee! Love them. Avoid PayActiv hack cheats for your own safety, choose our tips and advices confirmed by pro players, testers and users like you. Search and apply for the latest Mentor jobs in Richmond, IN. Payactiv. Every time I’ve called the answer I get back is “it’s a known issue, we’re working on it.” How many known issues are there!? I was fed up. Thank you. They have been persistent with contacting me and my HR representative about matter, ultimately resolving all of my issues and concerns. They tell you to send your time sheet to payactiv@notifyops and NOTHING EVER GETS UPDATED. I was always able to access my money in the case of an emergency without an issue. I’m not able to get my issues resolved and may be forced to discontinue my use of this service. *all time FAVOURITE*, BEST SHOPPING APPS: Online Shopping on a Budget, Take the Drama Out of Couples Budgeting with These 3 Apps. No integration is needed, as the existing payroll and time and attendance system is leveraged. Highest security standards are followed. The service can go live within 48 hours. PayActiv provides on-site implementation and training where required. I have NEVER WITNESSED SO MANY INCOMPETENT REPS IN MY LIFE . Thinking that I was doing something that would make life easier for all here at my company but that backfired straight out the gate and has caused nothing but endless problem solving and unhappy employees. Perfect example of a great rep !! First off, the way the app charges your pay periods is confusing. It seems like there is ALWAYS some kind of issue. Thanks PayActiv. Payactiv, Inc. I have called and used the chat about 10 plus times today about the same issue . Also customer service is terrible. Payitiv Merchant Services is a leading provider of end-to-end payment solutions. In the Business to Business Service category. •Acknowledging and resolving customer complaints. Best apps for budgeting. Great costumer service! Enter the email address associated with your account, and we will email you a link to reset your password, Sign up for a free account to get View Details. Up to $50 between paychecks. Then all of a sudden I have a couple of issues and I try to reach out to customer support. There are so many benefits for the employees and also for us. I was told to submit my statement proving My paycheck proving my acc., 5 min later I got another email from another rep telling me that basically he can’t help me . PayActiv has further committed to refer unresolved Privacy Shield complaints to JAMS, an alternative dispute resolution provider located in the United States to … Are you feeling unsuccessful with the supposedly best budgeting apps lately? You cant ever get anyone whose first language is English!!! •Processing orders, forms, applications, and requests. Contact Sales Contact Form We’re looking forward to showing you how our platform can benefit your employees and help reduce turnover, increase engagement and improve productivity at your organization. Get your money in order with these easy to use apps. I was needing my balance to pay rent but I didn't have a Pay Activ card(that was up to date). PayActiv is not a loan, but rather functions like a membership program. She took personal care of my matter. Every rep wasnt on the same page as to what I should do or even what they were telling me . I’m not sure why the balance of the second pay period is affected when I had withdrawn within the first pay period. Not even for gas or food. I am thankful she handled my call. PayActiv, Inc. 4880 Stevens Creek Blvd #102. When one didn’t work, she went to the next and kept trying! PayActiv, Inc. is one of the companies that entered into an MOU with DFPI. Please include your name, email address and/or telephone number and clearly describe your complaint. Website. Sandra really helped me through a rough process. Location(s) Australia & USA. Click the icon above to search for an app of your choice to compare. Get up to 50% of your hard-earned wages every two weeks. Also I search their services very convenient and helpful, I can't say enough about them. Then an agent named Henry helped me but when I asked to speak with a supervisor, of course there was no supervisor available. Free, fast and easy way find a job of 728.000+ postings in Richmond, IN and other big cities in USA. After using the app though, I was extremely disappointed. If you have a complaint about a prepaid account, call the Consumer Financial Protection Bureau at 1- 855-411-2372 or visit . Search and apply for the latest Assistant program manager jobs in Trotwood, OH. Founders / Management. I'm not the type to write a review especially a negative one BUT I'm pretty disappointed and frustrated with the whole thing at this point. This company has horrible customer service and people skills. Still no phone call. And don’t even bother calling and asking for assistance. Search and apply for the latest Benefits assistant jobs in Vinita, OK. It even tells me my income accessible is 50%. Don’t waste your time with this company. curated coupons, Create a free account for the full Then they had to escalate it. I'm now able to use my payactiv … I don’t even know where to begin!! It’s the same story on Google Play, PayActiv scores 4.5 / 5 from 589 reviewers. Up to 2 days early deposit of your paycheck2. Follow Us 8 Followers About ; Jobs ; Followers (8) Report Company. I appreciate the agent trying to help me understand how the app works, but while typing out my response, the app times out because I was waiting for them to respond first. He argued in the complaint that PayActiv should be subject to the strict financial regulations around organizations that lend credit — and that it should either stop offering repayment over two pay periods or else be more transparent. Learn how to receive a free gift card in our email. Payactiv is free to use if you direct deposit your paycheck to the Payactiv card. Reviews by Editor: PayActiv - Earned Wage Access - 10 Similar Apps & 3,071 Reviews. WASHINGTON, D.C. – The Consumer Financial Protection Bureau (Bureau) issued a compliance assistance sandbox (CAS) approval order to PayActiv regarding specific aspects of some of its earned wage access (EWA) products. Nobody could answer my question and i was clear they were skimming over my emails to try and pick what they wanted to read . © 2021 Trustpilot, Inc. All rights reserved. If you are able to set your account up with out calling into the customer service line great, but if you have to call in..good luck, maybe they will treat you better than they did me. Contact Support Open a support ticket with our Service Team Get live support 24×7 Live chat Start chat now Call us toll-free 1 (877) 937-6966 Check our FAQ for common questions View FAQs If you have a complaint about a prepaid account, call the Consumer Financial Protection Bureau at 1855-411-2372 or visit - cfpb.gov/complaint. This app used to be great and I never had issues. I won't go into details as it private but I'm glad Payactiv were there as a buffer between us and the issue. Through Payactiv we could afford to resolve this issue quickly and with no fuss. If you guys are thinking about a payday loan PLEASE DO NOT USE THIS PLACE!!!!!!!! Ibarra argued in the complaint that by the time that second pay period rolls around it’s tantamount to credit, because it effectively has to be paid back by hours the employee hasn’t worked yet. I cannot thank Sandra R. enough for all that she did to help me with an issue that I could not solve. Consult your Cardholder Agreement and the fee schedule for I had an issue with my account and spoke to a support guy called Mark and he fixed it right up for me. 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In this video I’ll take you through the apps I use instead of the famous (or infamous) Mint, You Need A Budget, Every Dollar, and the like. PayActiv tricks hints guides reviews promo codes easter eggs and more for android application. Email this Business. They must be a lot of calls to make. She kept me updated on everything g and solved my problem! If you think that we have failed to resolve the complaint … Then back to card services who denied the double charge. I was skeptical to even use this place but my work offered it ( big company) so I took an advanced loan out of my check oct 3 I even paid the extra money to have the money in min right? I’ve been to patient to long I want my money!!! She needs to be promoted and the company should allow here to train those many employees working at PayActiv without a clue. I'm glad my employer offered it as a solution. This company has a lot of work to do, especially in their customer service department. Posted August 27, 2018 11:48 a.m. EDT Updated August 28, 2018 6:00 p.m. EDT AppGrooves experience, Finish setting up your account for the full AppGrooves experience. Not very useful at all the hours u worked is never hardly updated not very useful when u can't access the hours u worked....really wish my hours were available at least day or 2 after I work and very seldom is this is ridiculous wish my company would use somebody else I hear all my employees talking about the same issue going to see if I can use another place payactiv needs to get it together not useful if u can't get ur hours added.
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